K Glazing & Maintenance LTD

K Glazing & Maintenance LTDK Glazing Logo

K glazing & maintenance is a small family run glazing firm based in Otley. Our general day to day work consitst of replacing misted up double glazed units or broken glass into wood and u.p.v.c frames across the Wharfe Valley. We also replace full windows including frames if we cannot repair, replacement UPVC doors and composite doors. Most of our work is for home owners and a lot of our work is from recommendation. Because of our trustworthy reputation we often work for the elderly and vunerable people.

 

1.  How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

-  Increasing our understanding of how Dementia affects people and families

- Making sure families are aware that we are working to become Dementia friendly

- Ensuring we are clear in our communication; making written copies of our quotes and invoices and leaving information ensuring clarity for the customer / friends and family.

- When working with customers ensuring that we are clear in what our role is and why we are there

- Encourage other small businesses to get involve in becoming Dementia friendly and creating awareness

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

- Keeping updated of ways we can support families and customers as a small business and ensuring that they know we are Dementia friendly

- Being supportive to customers ensuring we are always open , listening to what people are saying and responding appropriately

- Knowing what is in the local community

- Working Dementia friendly ensuring that we keep the environment safe