Ilkley Taxis 24/7 Private Hire Limited

Ilkley Taxis 24/7 Private Hire LimitedIlkley Taxis logo

Our organisation is based in Ilkley and we have been providing an upstanding and excellent service to the community of Ilkley with its surrounding areas for 25 years. We are a leading and professional company who thrive to always give the best experience we can provide. Our services include a range of transport methods such as airport transfers, hospital trips, courier work and are a proud official registered partner for the NHS Yorkshire Ambulance Transport Service transporting many patients with care and compassion on a daily basis.

 

1.  How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?

We offer support for our customers living with dementia by providing a safe and reliable transport service. I also believe the main factor is clear communication is a major point which we focus on providing clear instructions and keeping in contact with families and carers; in doing this to build relations and rapport and also making their day to day life a little  easier so they are comfortable and know they are safe with us. In many cases we have set up accounts so they do not have to worry about paying the driver each time. We also have regular training sessions and refresher courses for all our drivers to keep them updated of all types of customer relations and types.

2. What are the challenges to delivering these outcomes from the perspective of your organisation?

Challenges are not something we come across as we are a local taxi firm with majority drivers being with us for a long period of time up to 25 years, we always get the drivers to know our customers and build rapport and go the extra mile to help our customers. Our staff are fully aware of all types of customers they could face and how to overcome and deal with each individual on a personal one to one basis.