We are an award winning independent firm of Estate Agents with five offices in Ilkley, Otley, Guiseley, Skipton & Silsden. We have four departments, residential sales, residential lettings, Commercial & Financial Services.
1. How would you describe your organisation’s role in delivering better outcomes for people with dementia and their carers?
Making sure all our staff are trained and have all the tools they need to fully understand the best way to help our clients and their family deal with the very stressful process of selling a family home, and all that entails, home visits and allowing more time with that individual. We want to make that move as seamless as possible and ensure we remove as much anxiety as we can
2. What are the challenges to delivering these outcomes from the perspective of your organisation?
We need to recognise that we will have to allow more time with the clients and their families/carers from home visits to taking the client into a the back office for private updates in a quiet environment. Allocating a chosen member of staff to be their first point of contact who can then help from the moment the house comes on the market right up until the day they move out, building up trust, liaising with other companies to help ensure everything is in place.